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Call Centre Training

About This Course

This Call Centre Training Course prepares you for customer service and support roles in call centers. You’ll develop essential communication, problem-solving, and technical skills to excel in customer interactions.

Learning Objectives

By the end of the course, you will:
  • Master customer service techniques and call handling.
  • Develop active listening and clear communication skills.
  • Learn effective problem-solving strategies.
  • Gain familiarity with call center software and best practices.

Certification

Upon completion, students will receive a certificate in Call Centre Training .

3 Months Course

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This Course Include

  • Role-Playing Exercises
  • Technical Training
  • Case Studies and Scenarios
  • 24/7 Access to Materials

Course Curriculum

Module 1: Fundamentals of Customer Service

Introduction to customer service concepts, handling inquiries, and managing customer expectations.

Module 2: Communication Skills

Techniques for active listening, empathy, and maintaining a positive tone in various situations.

Module 3: Problem-Solving and Conflict Resolution

Approaches to identify, assess, and resolve customer issues efficiently.

Module 4: Call Center Technology and Tools

Training on call management systems, CRM software, and best practices for data entry.

Module 5: Time Management and Performance Metrics

Strategies for effective time management and understanding performance metrics in a call center.

Target Audience

This course is ideal for individuals seeking roles in customer service or anyone aiming to enhance their communication and problem-solving skills in a professional setting.

Frequently Asked Questions (FAQs)

Yes, it’s designed for individuals with no prior experience in call centers or customer service.
You’ll learn communication techniques, customer handling, conflict resolution, and technical skills using call center software.
The course typically lasts 4-6 weeks, with a part-time schedule for flexibility.
Yes, upon finishing, you’ll receive a certificate recognized in customer service roles.
Yes, you’ll engage in role-playing, case studies, and practice with CRM tools to build real-world skills.

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